Support
Help with Pixel Jungle Fever and Pixel Road Rally. If the answer isn't here, email us. A real person reads every message, usually within 2 working days.
EMAIL CONTACT@ODDSEERSTUDIOS.COM
Please tell us which game, your iPhone model and iOS version, and what happened. A screenshot helps a lot.
Purchases
I bought something but didn't get it
Close the game fully (swipe it away), open it again and wait a few seconds: purchases are delivered when the game starts. If it's still missing, open the SHOP's VIP tab and tap Restore purchases at the bottom. Still nothing? Email us with the date and what you bought. Your receipt email from Apple helps.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple: go to reportaproblem.apple.com, sign in, find the purchase and choose Request a refund.
How do I cancel VIP?
On your iPhone open Settings, tap your name, then Subscriptions, choose the game's VIP and tap Cancel Subscription. You keep VIP until the end of the month you've paid for. You can also get there from the game's SHOP.
Can I stop in-app purchases on a child's iPhone?
Yes. Settings, Screen Time, Content & Privacy Restrictions, iTunes & App Store Purchases, then set In-app Purchases to Don't Allow.
Your progress
Will I lose my progress on a new iPhone?
No, as long as iCloud is on for the game (Settings, your name, iCloud) and you sign in with the same Apple Account. Open the game on the new iPhone and your progress comes across. Purchases can also be restored from the SHOP's VIP tab (Restore purchases).
My progress went back after reinstalling
Give it a minute online: iCloud can take a moment to deliver your save. If the game asks which save to keep, choose the one with more progress. If something still looks wrong, email us before playing on, so nothing gets written over.
Playing online
Online play doesn't work
Online play uses Apple's Game Center. Check you're signed in: Settings, Game Center. Then check you have a working internet connection and try again. Quick Match finds players automatically. To play with friends, one of you makes a room and shares its code.
Someone online is drawing offensive flags or ruining matches
Tap the ··· next to the player in the room, on the results card or on the leaderboard. Report this flag hides it straight away and opens an email to us with a picture of it, so please press Send. Block player stops you meeting them again. We review every report and remove anything that breaks the rules.
Ads
How do I change my ad choices?
Open the game's MORE tab and tap Ad privacy choices. To stop tracking across apps, go to Settings, Privacy & Security, Tracking and turn the game off. See our privacy policy for more.
I saw an ad that shouldn't be there
Tap the report link on the ad if there is one, and email us what you saw (a screenshot is ideal). We block whole categories of ads and can block single advertisers too.
Data and privacy
To ask what information we hold about you, or to have it deleted, email us. Most of what the games use stays on your iPhone and in your iCloud. Deleting the game and its iCloud data (Settings, your name, iCloud, Manage Account Storage) removes it. Read the full privacy policy.